<p class="MsoNormal"><b><span style="font-size:14.0pt;line-height:107%">General
provisions for opening an account<o:p></o:p></span></b></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">1. I authorize pioneers Securities Trading Company to send
the statements of accounts and all correspondence to us by mail under regular
mail or registered mail to the address indicated in the account opening
contract and I acknowledge that if you do not receive any objection from us to
the balances shown by the statements of accounts sent to us from you to our
address indicated in this contract within 15 days from the date of sending it
to us, this will be our final approval of the balances shown by these
statements and we are not entitled to object to any of our account balances by
you immediately or in the future.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">2. I am committed to editing all requests submitted by me to
you on the company's forms and that in the event of providing any instructions
other than the company's forms, I hereby agree to all the terms, undertakings
and obligations written on the front and back of the company's forms and
acknowledge that I have read and abide by them and completely release the
company's liability from any damages that may be inflicted on me and this is a
final and irrevocable acknowledgement from me.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">3. I acknowledge that I have chosen a chosen fixed address
in the account opening contract and sending the account statement to the
registered address of the company, which has not been modified by the client,
is not considered a disclosure of the confidentiality of the account.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">4. I acknowledge your right to close any or all accounts
opened in my name at any time in accordance with the decisions issued by the
regulatory authorities, notifying you of the reason for closing the account
and/or accounts.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">5. I authorize the company to obtain data or information
about me from banks, query and credit rating companies or any other parties.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">6. We completely disclaim the responsibility of the company
and all its employees and employees in the event that any data or documents
related to the company have been written or signed with pens whose lines
disappear, in which case the photographic/or microfilm image, which bears my
signature and is kept by the company, is an argument and binding on us and may
not be withheld, denied or objected to immediately or in the future, as well as
I agree to immediately compensate the company for any damages or losses that
may result as a result.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">7. I agree to record all calls related to any instructions
issued by me and I undertake to assume all responsibilities, regardless of
whether they fall directly or indirectly on the company without the slightest
responsibility as a result of using the feature of recorded calls with the call
center of pioneers Securities Trading Company.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">8. I authorize the company to debit our account in order to
correct the restrictions that were made known to these accounts in error without
the need for prior notification to us.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">9. We acknowledge our knowledge and acceptance of the
tariffs, expenses and commissions applied by the company and other parties such
as the stock exchange, Egypt clearing and any other parties on our sales and purchase
operations and that they are announced at all branches and communication
channels of the company.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">10.That in case we wish to close the account or stop dealing
on a particular product or service, we are obliged to go to the nearest branch
and/or contact the customer contact center of your company.it is also possible
to inquire about the expenses and discounts applied by the bank in this case
(if any), without the slightest responsibility or obligation on our company in
this regard.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">11.That in the event that we deem a case of manipulation or
loss of the electronic trading password, if any, we are obliged to immediately
go to the nearest branch of the company and/or contact the customer contact
center of your company to report and prove that case so that the company, upon
notification, can immediately take the necessary measures to confirm the
correctness of this and prevent harm to us (if possible), without the slightest
responsibility or obligation on our company in this regard.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">12.We acknowledge that we are aware of the complaints
mechanism followed by your bank through the publications available at the
company's branches, e-mails or the company's Customer Contact Center.we also
acknowledge our commitment in the event of a complaint to refer to our company
first and not to submit the complaint directly to the regulatory authorities
unless the company does not respond within the period and in the manner agreed
and announced to the customers by the company.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><b><span style="font-size:14.0pt;line-height:107%">For
stagnant accounts<o:p></o:p></span></b></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">I acknowledge / acknowledge the full understanding and
awareness about the definitions, rights and duties that the competent employee
explained to us when hiring, which include the following:<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">1. Inactive account: an account on which none of the
following transactions have been made: withdrawal, deposit, transfer, sale or
purchase, for two years, and the transactions carried out by the company on
customer accounts are not considered as deducting fees or adding proceeds from
transactions under which the account is activated.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">2. Customers with stagnant accounts: customers whose
accounts are all stagnant with the bank.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">3. Active account: an account on which at least one
transaction has been made, whether withdrawal, deposit, transfer, sale or
purchase, during a year in relation to the accounts, through the company's
branches or any of the available means of communication or electronic channels.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">4. In case of other active accounts, the customer has the
right to activate his inactive accounts through the nearest branch or through any
of the means of communication<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">5. Which may be made available by the company in the future,
after confirming the identity of the customer in accordance with what is
followed in this regard by the company.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">6. The company has the right to close the account in the
event that one year has passed after the balance reaches zero, and the client
does not reactivate.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><b><span style="font-size:14.0pt;line-height:107%">For
electronic services<o:p></o:p></span></b></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">1. The customer acknowledges that he has read and agreed to
all the terms and conditions for dealing with electronic services contained on
the company's public website.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">2. The company is working to take the necessary measures to
ensure the protection of customer confidentiality. This does not mean that the
company guarantees the safety of customers ' personal devices against any
viruses or hacks, as this is the responsibility of the customer. Pioneers
Securities Trading Company is not responsible for any damages that may be
caused to the client as a result of using the electronic services provided via
the internet.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal" dir="RTL" style="direction: ltr; text-align: right; unicode-bidi: embed;">
</p><p class="MsoNormal">3. The customer must not disclose the password or any of the
means of personal confirmation of the electronic services to any other person
for any reason, including the company's employees, and in the event of any other
party obtaining any of them, this is considered an authorization from the
customer for this person to use his accounts and his subsequent assumption of
all risks, responsibilities and operations arising, without the slightest
responsibility on the company. The customer is not entitled to apply for a
refund of any losses resulting from such transactions, unless negligence or
deliberate action by the company regarding such transactions is proved.<o:p></o:p></p>
